Forum Discussion

LL1's avatar
LL1
Community Member
3 years ago

Scaling on iPad - Player not visible

Dear community, we are working with a vendor who produced a SCORM 2004 4th. ed. content for us. When playing the content in our LMS (SAP SuccessFactors), the navigation player is not visible becau...
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StevenBenassi's avatar
StevenBenassi
Staff
3 years ago

Hi Laura!

It sounds like the course player has been affected by some scaling issues when uploaded to your LMS and viewed on an iPad. I'd be happy to help and have some follow-up questions to start.

  • Have you tried testing the course in another LMS environment like SCORM Cloud? It's an industry-standard tool used for testing SCORM output. The scaling performance there will help determine if the problem is related to your project file or the LMS itself.
  • Are the scaling issues local to one file or occur across all of the courses you view through your LMS on an iPad?
  • Can the behavior be reproduced on Android devices as well as iOS?

If you would be willing to share a copy of the project file here in the discussion or privately through a support case, we'd be happy to take a closer look and test the performance on our end. We'll delete it from our system once troubleshooting is complete!