Scene not found in Articulate Review

Hi Georgina, I'm glad to hear that you're loving Review and sorry that your reviewer is running into a problem.  Two questions might help us figure it out. What browser is the reviewer using & what publishing format did you choose? 

Hello, I am having the same issue currently. We republished and created a new version of a course and we are getting the "Scene Not Found" message and no reference to the slide name.

Note when we had the first around of reviews, the scene and slides where showing. I tested in Safari, Firefox and Chrome.  I also attached the publishing settings as well.

Thank you! :)

Georgina and Erin, we wanted to let you know that we've fixed this problem for for newly-published items.

For recently-published items, you may still be seeing this issue at the moment, although we are working on a script to reprocess these items, which will resolve the problem for existing items as well.

In the interim, if you run into this problem, you can republish the item and the new version will display the comments properly, along with their associated slide and scene titles.

Thanks again for reporting the problem to us!

Brilliant thanks so much Justin!!

Hi Justin

I too have had  the "Scene not found" issue with no images of slides.

I took your advice and republished the course but this time the current version displays "All comments in your project have been resolved.  Click here to see them".

Unfortunately I am unable to "click here" - nothing happens.

I seem to get this issue only with a reviewer who is based in the Netherlands.  Isn't Articulate Review compatible with all browsers?

Hello,

I'm now having this issue.  It's not happening on all courses only a couple.  I've republished, and no avail. I added comments to the recently published course and the comment is captured with scene and slide, but the rest of the previous comments are Scene not found. Any guidance is greatly appreciated.

Hi Susan,

Sorry to hear you're coming across this issue as well. I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!

I am having the same issue with one of my courses published today, but not a second one I published today.

Hi Michael,

Thank you for taking the time to reach out, and I'd love to help! To help us find the best way forward, could you confirm:

• Does "Scene not found" appear on a certain type of slide (e.g., question, results)? 
• What browser are you using to view the course in Review 360?
• If you don't mind sharing the affected Review 360 URL with our Support Engineers, we can take a thorough look. Simply use this link to share it privately.

Hi Katie,

• It happens on all slides.
• I am using Chrome.

I did some troubleshooting and found that commenting worked fine if I used IE or an Incognito tab in Chrome.  I then tried clearing the cache... same result; I then tried clearing the cache and cookies and that seemed to fix it.

Thanks for following up.

Mike