Scene Not Found in Review 360 - HELP!

Hi Carrie,

Thanks for reaching out! Comments roll forward with each new version, so you’ll see comments for the version you selected and all versions before it.

You can read more about that in the Review 360 user guide here.

Is it possible that you created a new item when you published it? If not, connect with our support team below, and they can dig a little deeper with you to figure out what happened!

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Yes, I know that the comments roll forward, and, no, I didn't create a new item. The reason I'm sure of that is that the comments show up under feedback but not on the review screens.

I'll connect with the support team though I'm not sure we'll be able to figure this out because I had to copy many of the comments back onto the screens because I've got deadlines to meet. However, all those comments on the screen now show as having been entered by me not my client and in the feedback, they show with her name.

At the top of the feedback screen, it says Scene Not Found, but I haven't added changed, or renamed any scenes.

I was wondering if there was a resolution to this issue. I've using SL360 since the beginning and this is the first time it has happened.

I uploaded a new version and all the Feedback comments all went to "Scene not found".

Thanks

Stephanie

It’s been a while, but I believe what happened was that I created a new file and imported the slides into that new file…that changed the screen ids which caused the problem!