Scorm not loading
I have a customer who has a problem when trying to launch a Scorm. It seems the system is struggling to find the user's last location within the eLearning. The Scorm was built in Rise.
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Forum Discussion
Hi Lewis!
Sorry to hear you've run into this snag with your Rise 360-created SCORM package! I'd be happy to help troubleshoot!
I just had some clarifying questions first:
-
Which LMS is your customer using to launch the SCORM package?
- Did your customer add or delete any lessons in the latest version of the course?
- Does clearing the cache or launching through an incognito browser mitigate the issue at all?
It would be helpful to take a closer look at the SCORM package. Would you be willing to share it here in the discussion or privately through a support case? We’ll delete it from our system once troubleshooting is complete!
