Hi Shonelle!
Sorry to hear course completion status is not being reported accurately by your LMS!
I would recommend testing how the course behaves in a different LMS environment, to confirm if the behavior you're experiencing is LMS-specific. SCORM Cloud is the best tool for this! If you aren't able to replicate the behavior in SCORM Cloud, there's a chance that the issue might be due to a setting or configuration in your LMS; in which case you'll need to work with your LMS administrator to find a fix.
If you can replicate the behavior in SCORM Cloud, please share a copy of your project file here or in private by opening a support case so we can take a closer look!
In the meantime, I'll open the floor to our knowledgeable community who may also be using Brightspace LMS, to share additional insight!
