Forum Discussion

LoretteTheron's avatar
LoretteTheron
Community Member
6 years ago

SCORM Rise course not loading

We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm. In our case all other users can access the content, and the users affected report that initial...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Thanks for verifying that, Helen! I have a few more questions for you:

  • What is the scope of your edits to your existing course? For example, are you adding new lessons and content? Are you simply editing text and media? Are you changing the completion or reporting details?
  • How did you upload the new version to your LMS? Does your LMS have an option to update an existing course?
  • When you uploaded the new version, did you have the option in your LMS to clear the existing suspend data for users who have already started the last version of the course? If so, did you clear it?
  • What LMS do you use?
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