Screen cap doesn't show captions/transcript when comment posted

Hello Amy,

Thanks for reaching out!

Captions aren't included as part of a course's Player, so I'm leaning towards this being the reason why the captions aren't shown when screen captures are included in Review 360. I opened a support case on your behalf so we can have our support team verify this for you. If it's an issue that needs to be reported to our product team, rest assured that they'll be on top of it as well!