Forum Discussion
Screen capture function is duplicating screen image
We are using screen capture to demonstrate a piece of software. Every "screen" is duplicated, i.e., one screen image on top of another. This is very distracting! Is there some setting that we need t...
Hi, Ashley,
We are inserting "view mode" step-by-step slides. They are properly split across slides - but the background (the screen itself) is duplicated - sometimes multiple times! Please see the attached for examples. Thank you!
Hey there, Debi. Thanks for the details and the file! I can see you're using a custom story size of 1412 x 876. We're seeing duplicate screen recording "backgrounds" when your recording is smaller than the story size, and your desktop display scaling is set to 125%.
Does that sound like it matches your setup? Could you test a small re-recording with 100% scaling on your screen? You can change the scaling to 100% (or 96 DPI) by right clicking on your Windows desktop and choosing "Display Settings."
Let me know what you think!
