Forum Discussion

DebiLevine-c0d6's avatar
DebiLevine-c0d6
Community Member
6 years ago

Screen capture function is duplicating screen image

We are using screen capture to demonstrate a piece of software. Every "screen" is duplicated, i.e., one screen image on top of another. This is very distracting! Is there some setting that we need t...
storyline 360
MariaCS's avatar
MariaCS
Staff

Hi, Stefanie.

Thank you for sharing the .story file!

I was able to reproduce the issue, so I went ahead and opened a support case with our engineers. You should hear from our team soon via e-mail. 

StefanieCaruso's avatar
StefanieCaruso
Community Member
3 years ago

Hi Maria,

Do you have an update for me on the issue? I am still facing the same issue when I try to record a Show Me.

  • StefanieCaruso's avatar
    StefanieCaruso
    Community Member
    3 years ago

    I received this from your team. But, it isn't helping.

    Hi Stefanie,

    Thanks so much for letting us know about this issue.

    I was able to replicate this in a new project file, so I’ve logged it as a possible software bug.

    The issue seems to happen if (a) DPI is set to higher than 100% (b) the recording size is smaller than the slide size (c) when inserting as View Mode.

    Please try to record using a 100% DPI as a workaround.

    From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!

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