Forum Discussion

KrishnakumarG-e's avatar
KrishnakumarG-e
Community Member
1 month ago

Screen Loading Position Issue – Screenshot Attached....

Hi Team,

Please find the attached screenshot for your reference.

We noticed an issue on this screen where the loading indicator was not aligned correctly. The loading position appears to have shifted from its expected place, which impacts the visual consistency and user experience while the screen is loading.

Kindly review the highlighted issue in the screenshot and rectify the loading position so that it appears correctly as intended across the screen.

Please let us know if you need any additional details from our side.

Thanks and regards,
Krishna Kumar

Articulate 360
articulate 360 teams
storyline 360

3 Replies

  • EricSantos's avatar
    EricSantos
    Staff
    1 month ago

    Hi KrishnakumarG-e,

    Thanks for sharing the screenshot and flagging this.

    I agree that the loading indicator doesn’t appear to be aligned as intended. I’ve gone ahead and created a support case on your behalf, so our team can take a closer look and investigate what’s causing this behavior.

    The support team will review the screenshot along with environment and project details as needed, and they’ll follow up with you directly if any additional information is required.

    • AurelieCd's avatar
      AurelieCd
      Community Member
      1 month ago

      Hi,

      I’ve been encountering the exact same issue for several days.

      The loading screen (black overlay shown during slide load) is offset on new exports. It no longer covers the full slide area.

      What’s concerning is that:

      • This happens even when exporting old projects that previously worked correctly.
      • The issue appears on new exports only (same projects, same settings).
      • Previous exports (from 2025) display the loading screen correctly.

       

      This suggests the problem is not project-specific, but related to the current export/player generation.

      Could you please confirm whether:

      • This is a known issue with the current Storyline build?
      • There is a workaround or fix planned?

      Thank you in advance for your help.

      Best regards,

      • EricSantos's avatar
        EricSantos
        Staff
        1 month ago

        Hi AurelieCd,

        Thanks for confirming and for sharing those observations, they’re really helpful.

        We’re seeing similar reports from other customers, and cases are already open, so the team can investigate the loading overlay appearing offset on new exports, including in projects that previously worked as expected. This does seem more likely related to the current player or export behavior rather than a specific project setup.

        One of the biggest helps right now is having a Storyline file that reliably reproduces the issue, even a simplified version. If you’re open to sharing a file like that, submitting a case directly using this link would allow the support team to collect it and work with you more closely.

        There isn’t a confirmed workaround or fix to share just yet, but we’ll be sure to update once we have more clarity. Really appreciate you taking the time to document what you’re seeing, especially the comparison with older exports.