Screen recording - Try Mode - crashing during fine tuning

Hi James, 

Sorry to hear about the issues you're experiencing. 

If you're already working locally when making edits to your screen recordings, I'd following the steps in this article to do a repair of your Storyline 360 installation. 

If the issue persists, you can try reinstalling Articulate 360 from scratch so you can start with a completely fresh installation. Here's how: 

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

You can reach out to our support team here if installing from scratch doesn't address the behavior. 

Let me know how it goes!