Forum Discussion
Screen recording displays image inside of an image
I am working with a particular story size in Storyline, 1956 width and 1100 height. When I open a new file and set this particular size and screen record my screen recording displays an image insid...
Hey,
My colleague has the same problem. I solved it with an update but it occurs again.
Do you have solution to this problem?
Thanks for reaching out, Israel! I'm sorry to hear this issue has returned.
I created a support case on your behalf so you can work directly with a support engineer, but I'd like to gather more clues about your setup:
- Are you using more than one monitor when recording? If so, can you confirm that you've set the display settings to 100% and that you're using the same screen resolution?
I'll add your response to the support case, and we'll go from there!