Forum Discussion

CheryleneCarole's avatar
CheryleneCarole
Community Member
4 years ago

Screen recording issues // screen on top of another screen

Hello everyone,

I am trying to record my screen with the "demo" mode, but everytime i upload the video on the scene i have two screens (as you can see attached).

I've updated my software, i have the last Storyline version and i didn't change any settings, no extra monitor.

I don't understand why, i have a screen on top of another screen.

Can you help me ?

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Cherylene!

    Sorry, you're running into this issue! I see that you've reached out to our Support Engineers and working with my teammate, John Carlo. You're in great hands! I'll keep an eye on your case to see what the fix is.

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