Hello !
I adjusted the canva size before recording screen however Replay has recorded the full screen. In attached screenshot, you can see my delimitation plus a whole extra area in black. How can I crop this? Training will not be repeated.
Hi Ana!
Happy to help with this!
Can you confirm that the aspect ratio settings have not been set to Full Screen by mistake?
Testing the behavior on my end, I selected dimensions of 720x540 (4:3) and Replay recorded the screen accurately. If you're still having trouble, and you've confirmed that you are working locally, please try performing a repair of your Replay 360 installation.
If still unsuccessful, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
