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SibaPrasadPadhi's avatar
SibaPrasadPadhi
Community Member
2 months ago

Articulate Rise body font type "72 Brand" is not rendering as it is. This showsas Times New Roman

Hi Articulate RIse 360 Team,

 

In Articulate Rise body font type "72 Brand" is not replicating during rendering output. This shown as Times New Roman type. Can this be resolved by your Team.

Best regards,

Siba 

rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi SibaPrasadPadhi, 

    Thanks for reaching out! 

    • Could you share a bit more of the specific 72 Brand font type you are using? If I am looking at the same font you are utilizing, I see that the options are 72 Monospaced, 72 Semi Bold, and 72 Semi Bold Duplex.
    • Are there any requirements needed to properly display 72 font? Or are they font files that need to be installed on a computer? 
    • What publishing option are you currently using? Do you notice any difference in how the 72 Brand font displays if you select another publishing output? 


    We'd be happy to examine your font files privately within a support case to see if we are experiencing the same behavior. 

    Looking forward to hearing from you! 

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 months ago

        Hi SibaPrasadPadhi!

        Glad to see Luciana has been helping you!

        I tested the behavior on my end, but was unable to replicate the same issue. I uploaded a '72 Brand' font (72black, specifically) to a sample Rise 360 course, published it for LMS (SCORM 2004), then tested the output in SCORM Cloud.

        As we can see, the 72 Brand font remained the same in an LMS test environment, and did not convert to Times New Roman. I suggest connecting with your LMS admin, to see if something within the SuccessFactors environment is causing this disruption.

        Hope this helps!

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