Screen Recording Won't Insert as Step by Step Slides

Hi Lori, 

I'm sorry you've run into such trouble inserting your screen recording. Are you seeing this with every recording, or just that particular 3 min one you're trying to insert? 

Since you already checked that you're working on local project files you may also want to look at repairing Storyline (especially if it's every screen recording) and check that you're on the latest update of Storyline 360, which is currently Update 15.