Forum Discussion
Screen Recording won't record the right size screen
I have tried multiple times to record my screen and it will not record at the size I need it to be. I am doing the step-by-step recording and want my "clicks" recorded. I also have a "master slide...
Hi, everyone!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
This is the same thing that continues to happen to me, regardless of a secondary monitor. it is SOOOO frustrating and, quite frankly, a blocker to my work. I'm relegated to using Camtasia screen recordings and then rigging those to work in Storyline. I submitted a ticket and I got very little help.
I was referred to articles that I had already read. I do my best to research as extensively as possible before engaging support. I am the only one in my team having this issue. We've troubleshot it every way we know.
I'd love to have a support rep contact me so that we can do a screen share and get to the bottom of this. Otherwise, I'm thinking we're going to have to go back to Captivate. At least there you can change the slide size of a recording.
If anyone has another other suggestions, I'd appreciate it.
PS
I can't record at such a small size (720x540) because it changes the UI in the software I'm creating training on. (Sorry for ending in a preposition.)
Hi Martha!
I'm sorry for the trouble! I see that you've connected with our Support Team for additional troubleshooting. Great call! We'll continue the conversation in your support case.
