Forum Discussion

ChrisWalsh's avatar
ChrisWalsh
Community Member
4 years ago

Screen rendering and interactivity issues

Hi,

We have a client who has been struggling to complete one of our courses (published in December 2020 with the latest version of SL360 at the time).

When I run (resume) the course, the rendering is fine but he is getting all sorts of screen corruption.  He is running the latest version of Firefox (87) on Windows 8.1.  I've yet to determine RAM, Processor or Regional settings.  However, it is based in the Ukraine/Russia and so his regional settings might be Russian - I should find out soon about these three factors.

I've included screenshots below of the issues as it is very odd.

Has this been encountered by anyone before?

Thanks,

Chris

storyline 360
  • ChrisWalsh's avatar
    ChrisWalsh
    Community Member
    4 years ago

    Further to the above...

    The user is actually running the course through Terminal Services (Windows Server 2012 R2 which uses the same User Agent String as Windows 8.1).

    Are there any known problems running Storyline in a browser inside Terminal Services?  The server itself has an Intel Xeon processor with 256GB of RAM.

    Thanks,

    Chris

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hello Chris!

    Thank you for providing these screenshots and details! I'd like for our Support Engineers to step in to determine what might be getting in the way. I've opened a case on your behalf so our team can work with you directly! You'll hear from them shortly via email.