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KayleighSaum-aa's avatar
KayleighSaum-aa
Community Member
6 years ago

Screenshots do not post with comments in Review 360

Hi there, any idea why my comments on an eLearning course in Review 360 wouldn't post with screen shots of the affected slide? Other members of my team tested doing the same thing I do and it work...
Review 360
CarmenOvezea's avatar
CarmenOvezea
Community Member
3 years ago
Kayleigh Saum

Hi there, any idea why my comments on an eLearning course in Review 360 wouldn't post with screen shots of the affected slide?

Other members of my team tested doing the same thing I do and it worked fine, and I have the same abilities as they do otherwise. When I post a comment it's just text but the thumbnail showing what I saw never appears. This is true for dozens of comments.

Any help would be appreciated!

Hi everyone,

We have the same problem with a member of our team. We develop e-learnings in Rise 360 and use the Review 360. All comments coming from him are without screenshots. We used Chrome and tried Edge with the same result. Attached is a screenshot from Review 360 where you can see a comment with the correct thumbnail and the other one just like simple text input.

Thank you for your support.

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