Scroll bars appearing with Accessible Text when text boxes are set to Resize Shape to Fit Text

Yes, I have seen the same, but in my case, the client saw it and I couldn't in my browsers. Anyway, I turned off the accessibility thing to solve this. It does seem like a bug, yes.

I've tested it in Chrome, Edge and IE and the scrollbars appear in all of them. 

Yes, Chrome in Windows. 

I'm still getting this issue. Any feedback from Articulate?

Hi, Dayn.

Thank you for opening a support case! I see you're working with John Carlo on a few items, including this issue, so please reach out through the case if you have additional questions. 

Hi - was there a resolution to this? We are seeing this scroll bar in some but not all places in our courses. Is it a bug? 

Hello Gillian!

I peeked at Dayn's support case, and it appears there was some possible file corruption. 

Importing the slides into a new blank Storyline file did the trick. If you still experience issues after an import, try a quick repair as the next step.

We're only a click away if you need further troubleshooting support!

Are there any specs to creating text boxes or objects to "accessible text" toggled on? It seems that this toggle moves text boxes down 2-3 pixels randomly and creates scroll bars randomly. I have just looked at the preview version to see the scrollbars. It seems it is providing a specific amount of space after text--I just can't figure out what it is and have no guidance on how to design the screen so it looks the same if this feature is toggled on or off.

Hi Jennifer,

Thanks for reaching out and sharing what you are experiencing. We do not have recommended specs, but you'd want to ensure that the bounding box can accommodate the text.

The accessible text is HTML text, and different browsers treat HTML text differently. As a result, there may be variations in line and character spacing across browsers even when learners don't change text properties.

Since some browsers add more spacing than others, you might see an unexpected scroll bar in some text boxes, such as slide titles. This happens when the text plus spacing is bigger than the bounding box. If you want to avoid scroll bars in default accessible text, you can increase the height of the text box to account for differences in spacing across browsers.

Storyline 360: Accessible Text

If you'd like our team to look at your project, please share your .story file privately by uploading it here. It will be deleted when troubleshooting is complete.