Forum Discussion

MattBrosseau's avatar
MattBrosseau
Community Member
26 days ago

See-through issue

Hello,  When performing several options, the box is now see-through instead of being color-blocked.  Is there a setting that I need to change? Example - uploading a photo and the link is hard to se...
rise 360
LaurenDuvall's avatar
LaurenDuvall
Staff
22 days ago

Hi MattBrosseau! I appreciate you sharing a screenshot of what you're noticing on your end! I've not noticed the Upload window look like this, so I'd imagine it might be a browser-related issue. Do you mind testing the following and letting me know the outcome?

  • If you open the course in a private, incognito window, is the Upload window still see-through?
  • In a new Rise 360 course, is the Upload window see-through?

It would also be helpful to know if this has happened before or if it is a new issue. Thanks for connecting with us to share this snag!

  • MattBrosseau's avatar
    MattBrosseau
    Community Member
    19 days ago

    Hi Lauren!  I tried an incognito window and it's still see-through.  It's see-through in any course, the new ones and the old ones.  It is also see-through when I'm trying to save a new block template, after I select the sections and before I provide a template name.  Also, when I'm trying to share a review link after publishing a new version.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      19 days ago

      Thank you for these extra details, MattBrosseau! Which browser are you using? I've tested this using Chrome and it is working as expected. If possible, could you provide a screen recording and share it with our Support Engineers at support@articulate.com. They'll be able to offer additional troubleshooting steps to hopefully eliminate this odd behavior!