Forum Discussion
Self-Registration Email Notification in Reach 360
I'd like to customize the email notification that is sent when a new user self registers.
The "Welcome email" on the learner notification tab only seems to be triggered when I manually add a user. I searched on the documentation and found this page saying that:
Reach 360 sends an email invitation as if you'd manually invited them.
But when I tested this, it did not sent the welcome email that i had configured. Instead it sent a default confirmation email below, and once i complete the account creation no other email is created.
Would it be possible to customize this initial verification email?
here is the welcome email that gets sent out from a self registration link
Hello HashemAli,
Happy to help!
Here's how you can edit the default email that gets sent to learners when they register. Let me know if this is what you were looking for!
Hi JoseTansengco
Thanks a lot for your reply!
I am the teammate of HashemAli
Let me try to clarify what we have observed:
The learner notifications we are able to edit via the Manage > Learner Notifications page are the following:
- Welcome email
- Training is assigned
- Due date approaching
- After due date
We noticed that the Welcome email is only sent if a new learner is added to the account (by an admin).If a learner self-registers, they do not receive this Welcome email.
Instead, they receive an email with the subject line: You're almost there!
Body of this email can be seen on the screenshot from Hashem above.
We did not find a way to customise the copy of this email that is sent when the learner self-registers.
Are we missing something?
Thanks a lot for your help!Hi AgnesAbel,
Thanks for the additional information! There isn't a way to customize that verification email for self-registration users. You're welcome to let our development team know you're interested in the option to customize this message through a feature request!
