Forum Discussion
Shape Scribble causing Error
The past two days I have been trying to create a scribble line. When I do, it causes an "Articulate Storyline Error Report". I have keyed in the issue and hit submit in order to let support know the issue. But the process actually does add a blank "scribble" that never goes away. When I try to remove it from the Timeline, it generates two more non-existent scribble items. So then I'm in a loop of getting this "Error Report" box. The only way out is to FORCE Storyline to close. Sometimes I have to use CTL-ALT-DELETE.
Anyone else having this problem? And any solutions other than "Stop trying to scribble a line"?
1 Reply
Hello DwayneDush,
I'm sorry to hear you're having issues with the scribble line tool in Storyline 360. I tested the feature to see if I could replicate the reported behavior, and it worked without any issues. Here's a recording of my test. Since the behavior appears to be isolated, try the following troubleshooting steps to fix it:
- Ensure you are working locally when making changes to your project file
- Repair your Storyline 360 installation if you're already working locally
If the issue persists, please open a case with our support team here to connect with a support engineer for additional troubleshooting.
