Forum Discussion
Share Settings Restricted in Review
Hi, I'm having an issue with the share settings in Review for my team members. When some team members (with Articulate licenses) publish Rise courses in Review, they are going to the Share Settings, but several of the settings are missing. They should have the ability to restrict access and add a password, but as you can see in the image here, it is simply a link with no other available settings.
This is happening once in a while to team members with either Editor or Manager roles on the course. The Owner always has full access to the share settings, but it's just extremely inconvenient to always have the Owner go in to add a password. Any insight into why this is happening?
4 Replies
Are they putting the Review item into a team folder? While the other authors may have access to the item in Review as managers/editors in Rise, only the course owner or a team folder editor can set or remove passwords for content in Articulate Review 360. Moving the item into a Team Folder will let the other team members add a password.
Hello RebeccaBeam
Thanks for sharing the screenshot! elizabeth is right, only the course owner or a team folder editor can set or remove passwords in Review 360.
If you move the course into a team folder, other team members with editor rights there will be able to manage those Share Settings as well. You can read more here: Review 360: Share Items with Team Folders and Review 360: Share Link Permissions.
If your team is already working from a team folder and the options still do not appear, let us know. We will want to take a closer look in a support case to be sure roles and permissions are applying correctly. Here is the link to connect with us: open a support case.
Hi, thanks so much for your quick replies. Yes, these courses are in team folders and the folder has a setting that allows everyone on the team to be Editors. We're finding that oftentimes, the Editors can't set passwords (including me, an account manager). And even when we change people to Managers, they still can't set passwords.
Thanks for sharing more about what’s happening, RebeccaBeam! That’s super helpful.
Since your team is already working from team folders, let’s try a couple of quick browser checks and see if they help:
- Clear your browser cache and cookies. Here’s how.
- Open Review in an incognito or private window to rule out any extensions.
- Give it a try in another browser too, just to see if the options show up there.
If the settings are still missing after that, the best next step is to open a support case so we can dig into the specific roles and permissions on your account.
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