Forum Discussion
Share Settings Restricted in Review
Hi, I'm having an issue with the share settings in Review for my team members. When some team members (with Articulate licenses) publish Rise courses in Review, they are going to the Share Settings, but several of the settings are missing. They should have the ability to restrict access and add a password, but as you can see in the image here, it is simply a link with no other available settings.
This is happening once in a while to team members with either Editor or Manager roles on the course. The Owner always has full access to the share settings, but it's just extremely inconvenient to always have the Owner go in to add a password. Any insight into why this is happening?
2 Replies
Are they putting the Review item into a team folder? While the other authors may have access to the item in Review as managers/editors in Rise, only the course owner or a team folder editor can set or remove passwords for content in Articulate Review 360. Moving the item into a Team Folder will let the other team members add a password.
The issue you’re experiencing in Articulate Rise Review, where some team members see limited Share Settings (only a link, no password or access restrictions), is a known behavior related to user roles, licensing, and session inconsistencies.
Possible Causes
- Role-Based Permissions
- In Rise, the Owner of a course always has full control over Share Settings.
- Editors and Managers can usually access full Share Settings, but in certain circumstances (e.g., cached sessions or publishing via Review links), some options may temporarily disappear.
- License or Account Glitches
- Even if a user has a valid Articulate license, sign-in issues or multiple account sessions can restrict features.
- Users logged in under different credentials (personal vs. team account) may see reduced options.
- Browser or Cache Issues
- Sometimes, browser cache, cookies, or outdated sessions cause missing UI elements. This is especially common in Chrome or Edge with multiple tabs open.
- Intermittent Platform Bugs
- Articulate Review occasionally has intermittent bugs where Editor/Manager Share Settings temporarily display incorrectly.
Recommended Solutions
- Verify User Roles and Login
- Ensure team members are signed in with the correct Articulate ID associated with the license and team account.
- Confirm their role (Editor or Manager) is properly assigned on that specific course.
- Clear Browser Cache / Try Another Browser
- Have affected users log out, clear cache, and log back in.
- Testing in another browser can quickly reveal if it’s a browser-specific issue.
- Use the Owner Account for Initial Settings
- While inconvenient, sometimes the Owner must set passwords or restrictions first, then Editors/Managers can share using those settings.
- Check for Platform Updates / Known Issues
- Review Articulate’s support site for any ongoing Review platform bugs related to Share Settings.
- Make sure the Rise courses and Review platform are fully up to date.
- Contact Articulate Support if Persistent
- If this happens frequently or inconsistently, Articulate Support can check your team configuration and account logs to ensure roles and permissions are applied correctly.
⚡ Summary
The missing Share Settings for some team members are usually caused by role conflicts, login/session issues, or browser caching. While Owners always have full control, ensuring correct login, clearing cache, and occasionally publishing via the Owner account are practical workarounds. Persistent problems should be reported to Articulate Support for a permanent resolution.
- Role-Based Permissions
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