Forum Discussion

RenaeFlegg-7602's avatar
RenaeFlegg-7602
Community Member
2 years ago

Sharing between Rise360 and Rise

Hi all. I have a client with a Rise (LMS) licence who would like me to send a copy of the course I built in my Rise360 account. I've shared courses between Rise360 accounts many times, but when I en...
rise 360
StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi RenaeFlegg-7602!

Happy to help with this!

It appears you and your colleague’s accounts are hosted on different data centers. Transferring course content between the U.S. and EU data centers is not currently available. However, the ability to migrate is planned as a part of our official production launch.

Please let me know if you have any more questions! 

  • PaulBrennan-a29's avatar
    PaulBrennan-a29
    Community Member
    2 years ago

    Hi there.  I have a similar problem.  I want to share a Rise360 source file with a client but their data center is in a different region to mine.  Is there a way to change the data center region setting so that I can share the file with them?  

    • RenaeFlegg-7602's avatar
      RenaeFlegg-7602
      Community Member
      2 years ago

      In the end I exported the SCORM file and sent it to them to import into their Rise LMS which worked. 

      • PaulBrennan-a29's avatar
        PaulBrennan-a29
        Community Member
        2 years ago

        Thanks for replying - but it's the 'raw', editable Rise file I'm trying to send - not the published SCORM file. 

  • MDirks77's avatar
    MDirks77
    Community Member
    11 months ago

    Hi StevenBenassi , do you have an update on transferring course content between US and EU data centers yet?  We have several pieces of content which need to be shared (and we're unable to). 
    Thank you!
    Maarten 

    • EricSantos's avatar
      EricSantos
      Staff
      10 months ago

      Hello MDirks77​,

      I'm happy to chime in. We don't have an exact timeline for EU Data Center support in Articulate 360. 

      We'll let you know if there are any changes that might help.