Forum Discussion

AndyHeckman-0dd's avatar
AndyHeckman-0dd
Community Member
5 years ago

Sign In Loop - unable to use software!

I keep getting stuck in a loop trying to use Storyline, I can open up the software and then I'm asked to sign in to continue, this brings up the 360 log in and then sends me online where I log in. ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Andy,

Thanks for chiming in and sharing what you are experiencing when signing in. I'm glad that Michael was able to pop in and offer some help here.

We typically recommend the following:

  1. Close the Articulate 360 desktop app by right-clicking the Articulate icon in the system tray and selecting Quit.
  2. Restart the machine and try signing in again.

Here is documentation on the new sign-in experience:

Articulate 360 Desktop App: Browser-Based Sign-In Experience

Please let us know if you need any further help.