Forum Discussion

GerdaJacobi-1c0's avatar
GerdaJacobi-1c0
Community Member
5 years ago

Simulated training using "show it" and "try it" providing incorrect feedback for some users

I have a course that simulates a software program. It starts out with the "show it" option and then goes to "try it". I've published it in a health care learning management system called Relias. I'm...
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GerdaJacobi-1c0's avatar
GerdaJacobi-1c0
Community Member
5 years ago

Thanks for responding. I've been hoping to get some information from users that will shed further light on this issue. I'm not seeing any consistent pattern. So far, I've been encouraging people to use Google Chrome as IE does cause freezing. That's a known issue. It seems that using a work computer versus their personal computer for this course isn't a factor. (Thinking there might be a firewall or extension on the work computers). We do have other modules running on this LMS and we're having other issues there, not freezing. And in that case, it seems that using a work computer is a factor. But for this course, some have been successful on work computers. I'm out of ideas for this particular issue. I'm thinking of running a survey for those who were successful, and those who are struggling, to get some more details and try to find a common denominator.  Can you suggest some questions to ask?

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Gerda!

    After looking at your project, I noticed that you're publishing using HTML5 with Flash Fallback. Chrome is HTML5 compatible but there are a few snags with Internet Explorer since it still relies on Flash. I'd suggest publishing the course using HTML5 Only which should help with the freezing!

    Here's what that setting looks like:

    I'd suggest sending an updated version of the course to users who are having issues with the course freezing! Let me know if this does the trick. I appreciate you troubleshooting this one with us, Gerda!