Simulated training using "show it" and "try it" providing incorrect feedback for some users

Hello,

I know this thread is slightly old, but I just wanted to say I am having the same issues using Storyline and Relias. I have been dealing with this for several months and have done a ton of troubleshooting (and contacted and troubleshot with Relias- which it isn't the LMS). There is no rhyme or reason! However, we have hundreds of employees relying on these courses to perform and it is very disappointing when they freeze, tell the user the answer is incorrect when in fact it is correct, or similar type issues. I have read other (older) threads as well with people having issues with Relias and Storyline. Is there a compatibility issue? Has anyone gotten to the bottom of this? Like mentioned there is no rhyme or reason and we have tested in numerous scenarios. It will be perfect for some users and for others it is terrible! It is also frustrating to see people have been having issues with Storyline and Relias for several years now, but I'm not seeing many solutions. Is this a problem that engineering is aware of?What are some suggestions?