Forum Discussion

LeighMosley's avatar
LeighMosley
Community Member
5 years ago

size limits on imported closed caption files

Hi! I was wondering if anyone had found some workarounds for getting larger closed caption files into Storyline 360 projects? I was told that acceptable vtt and srt files have a limit of about 38,...
storyline 360
LeighMosley's avatar
LeighMosley
Community Member
5 years ago

No error message - just the closed captions never appear.  The first time I encountered this problem I sent my files to Articulate support for help.  That was when I was told about the size limit.  And they seemed to be right - when I cut my vtt file down to 35,000 characters, it loaded without a problem.  Articulate support said at the time they would log it as a possible bug, but I don't know what happened on your end after that. :)

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Thank you for those details, Leigh!

I see that my teammate, Johnrey, was working with you in April and logged this behavior as a software bug. We are currently prioritizing other bug fixes for upcoming releases, so this hasn't made it on our roadmap yet. When it does make it on our roadmap, I'll be sure to update you in this discussion!