Forum Discussion

DavidSchwartz-f's avatar
DavidSchwartz-f
Community Member
5 years ago

SL 360 sometimes does not find an existing item to republish in Review 360

I'm wondering if other people have this issue, and if anyone has found a reason for it. On certain files I publish to Review, but not others, Storyline is unaware of there being an existing version ...
storyline 360
PhilMayor's avatar
PhilMayor
Super Hero
5 years ago

all the time, I think it is related to using another file to start another course

DavidSchwartz-f's avatar
DavidSchwartz-f
Community Member
5 years ago

That makes sense, and it's almost certainly when it happens for me. Wish there were a way to fix it, as it has happened that I've inadvertently published a new version of the wrong file.

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Sorry for the trouble, David! We don't have this logged as a bug, so I'd like to gather more details from you. It sounds like the course is missing in the drop-down list when you're using another file to start a course. Do you mind sharing that workflow with me? Are you duplicating the course outside Storyline 360 and then opening the copy in Storyline 360?

    Once I gather these details, I'll report this to my team, which will hopefully help us find a fix!

    • DavidSchwartz-f's avatar
      DavidSchwartz-f
      Community Member
      5 years ago

      Hi Lauren,

      Generally speaking, I either have duplicated a course outside of SL, or have opened it and then done a Save As to create another course. I can't say with certainty which of these conditions was met in courses where this issue occurs. (Not sure what you are asking when you say a course is missing in the drop-down list when using another file to start a course.)

      In any case, with a course where the problem occurs, I have already published it to Review at least once, but when I go back to publish revisions, SL does not recognize that the course is associated with any course already in Review.

      I've taken a screencast so you can see what happens: https://360.articulate.com/review/content/d3b1c6fd-ce2c-4465-a591-967d56c25a84/review 

      I will note that if I publish as a new item in Review, it then seems to maintain the connection going forward. That would be fine if I weren't trying to keep existing comments together with the  updated version.

      Thanks!

       

      • PhilMayor's avatar
        PhilMayor
        Super Hero
        5 years ago

        Hi Lauren, I have reported this as part of the beta and confirm that what David has said is very similar to my experience.

        If I create a new course from another course using save as often it gets confused and when I try to publish to review again will either not find a previous link (although is in dropdown) or will try to go to previous course link. This has happened so many times to m.