Forum Discussion
SL2 Slides Go White and Fill with a Big Red X
Hi Alissa,
I'm sorry to hear about the difficulty you've run into. It sounds like you've gone through the normal procedures to try and repair a file that may have become corrupt - but you also mentioned a crash report - does Storyline crash when you see the large Red X mentioned in this thread or are you experiencing a different behavior? You may want to go through the repair steps here.
Also, do you have your case number handy? I can follow up with our Support engineers.
Hi Ashley,
Thanks for the quick response. In my panicked attempts to get my project working again I did try to repair Storyline but did not have success with that either. Here's a bit of background in case someone else encounters a similar issue. Being somewhat new to Storyline & not knowing about certain MS Word incompatibilities, I had copied & pasted two lines of text from a table that had been created in Word onto a slide layer. After pasting into Storyline the application crashed & then I couldn't edit any text box; all that would come up on any & every slide or layer in the project was the red X. Thankfully I think I have fixed it. After reopening the file, I deleted the layer that contained the pasted text before I tried to edit the text on it. That seems to have fixed the issue for me for now. I have retyped the text that I needed to be in Storyline. That'll teach me for being lazy :) Going forward I will never copy & paste from Word into Storyline again! Talk about a heart attack!! :) I appreciate your help with this.