SL2 Slides Go White and Fill with a Big Red X

Hi Tim,

Just a thought while reading your post - are you copying from a table in MS Word? If so, that's an issue our Quality Assurance team is aware of. If that matches your situation, I  don't have a particular update to share on that issue, but once we do we'll post additional information here and it will be communicated through your support case.

If it's not, we'll let you keep working with Support so that they can take a look at your file. 

Hi All!

Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details:

Glad to hear this thread helped you out Jen and thanks for the update

We got the same problem here when trying to import PPT files under SL2 update 5.

Faulty slides show up as blank thumbnails and you get a square text box in the center (instead of a textbox in the PPT file). As soon as you try to edit text, you get those red crosses.

I stripped down the PPT file to the only textboxes that causes problem : tabbed text or lists.

Funny thing is SL2 will display an error message ("Value does not fall within the expected range") while SL1 will import slides and display textboxes, althought with a black outline.

PPT File submitted to support !

Hi Pierre!

Thanks for reaching out to our support team :) I can see your case (00592465).

Hi Leslie !

I just noticed that the "black outlined textbox" is actually a shape filled with text, that's just the way SL1 imports tricky text !

Hello everyone; I also had the same issue, but it was caused because I copied text from Google Docs into Storlyline 2 update 5.  I hope the Articulate people solve this situation for update 6 because once in a while we need to copy text from other sources, should be a normal thing to do.  Has anyone tried to copy unformated text?

Ah, thanks for the update Pierre :)

WOW! So I am not alone! I too had this issue and submitted a ticket after doing what I thought would fix it. All the things you guys specified above. I was using a font. I just wanted to use the font on one little ole side, the title. My work around? I am creating the title in Fireworks and importing it as an image.

I am just praying to the Storyline gods that I do not have this issue with other things as I move along. I never have before with either Storyline 1 or 2. I will say it is frustrating. I certainly do not want to lose work. Fortunately I save often and always have a back-up of the previous day's file. But really? There is obviously something rotten in Denmark if so many are seeing this nasty devil! Coming up with our own work-arounds is not acceptable considering this is not exactly an inexpensive piece of software and my department has many developers using it.

Hi Alanda,

I'm sorry you've run into an issue with your files - and you mentioned a support ticket, is it something recent? I didn't see one - but if you'd like I could check in on it can you share the case number here with us?