"Zoom Picture" is adding a grey border around the image. That is an actual screenshot showing the border it has added.

... I tried to use this functionnality to get around another bug, but I face the grey border as well... This has been reported a year ago. Is everyone using the Zoom picture functionnality facing this bug? Has someone found a way to use it and remove the grey border? Is it due to the images we use? I'm starting to be really tired, always needing to try to find a detour to get around almost on each bug I'm facing instead of you resolving them in the first place. (NB: using SL 360)

Thank you Leslie. I wrote that the picture has been rotated, in the comments, on the right of my file, thanks. I know it is because I rotated it. Once again, it's not our job to deal with the bugs of the software. It did work in previous versions of SL. I'll quote a previous comment: "I'm starting to be really tired, always needing to try to find a detour to get around almost on each bug I'm facing instead of you resolving them in the first place.". What is the point of having a tool to zoom if we have to import the pictures at the exact size they will appear in the slide ? What the point of having a tool to rotate pictures if you cannot use it without generating various bugs ? Idem for cropping ?

Hi folks, I found a workaround to this issue. Instead of using a .JPG, or flattened image: In Photoshop, I first change the default 'Background' layer to a normal layer by double-clicking on that layer Increase the canvas size (NOT image size) of the image by about 10px on each side (now you should see the transparent BG represented by a gray/white checkerboard {in Photoshop} around the edges) Save it as a .PNG (with a transparent background) Import into StoryLine and the gray outline no longer shows on a zoom image. In summary, I basically have an image now that's on its original white background, but now with a 10px transparent border. This is kind of time-consuming and I wish Articulate had fixed this by now, but until then. Please see attached screenshots.

I've just installed the latest update (Sept 2019). This issue still isn't fixed. :( It has been over a year and a half since I reported this. How much longer will it be before this bug, which didn't exist in SL2, is fixed? Thank you for a definite answer which includes a completion date.

Greetings - I reported this error in your program 2 years ago. I would appreciate knowing when it will be corrected. Thanks -

SL3 issue: "Zoom Picture" is adding a grey border around the image

61 Replies

MariaCS
Staff
3 years ago
Hi, Bryan.

It looks like the images didn't attach to your reply via e-mail. I went ahead and opened a support case on your behalf. You should hear from our team soon, and you'll receive a private link to upload any attachments you can share.
HVfb0f498d-053b
Community Member
3 years ago
I'm on the latest version of Storyline 360 and the bug is still there (after 4 years!). It is inconsistent, sometimes it puts a grey border on, sometimes it doesn't. As my images are on a plain white background if I apply a Storyline white border to the 'zoom' images it seems to resolve (apart from having a white edge, which is preferable).

Forum Discussion

SL3 issue: "Zoom Picture" is adding a grey border around the image

61 Replies

Related Content

Rise login issues

Storyline 360: Accessibility Checker Covered Issues

Articulate 360 connection issues

Timer issue

GIF with "Zoom Picture" Enabled Won't Autoplay

Learn

Connect

Discover

Community

Company

Trust Center