Forum Discussion

BlendTraining's avatar
BlendTraining
Community Member
3 years ago

SL360 crashing on preview or publish

Hi,

I have one story file that is crashing and closes down whenever I try to preview the whole project or publish it. I can preview one scene at a time no problem but can't publish or preview the whole project.

I am able to run other files absolutely fine and my colleague is able to preview/publish this file okay too. This one file seems to not like my PC.

I have carried out several uninstalls/reinstall cycles including restarting in between each step. I have also used Revo to uninstall which includes deleting ALL related registry entries and temp files but still no joy.

Any ideas?

Thank you in advance!

Len

storyline 360
    • BlendTraining's avatar
      BlendTraining
      Community Member
      3 years ago

      Thanks John, but not sure that will help me as it does work for my colleagues just not when I try.

      • LaurenConnelly's avatar
        LaurenConnelly
        Staff
        3 years ago

        Hi Len!

        Since this is specific to your project, do you mind if we test your project on our end? This will help us understand what is causing the crashing. You can attach the .story file to this discussion or upload it privately in a support case. 

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