Hi Tammi!
Happy to help with this!
How an LMS interprets the data sent by a SCORM package will vary depending on the LMS that's being used. Can you clarify which LMS standard you selected when publishing your course? Also, have you tried switching the reporting options to passed/incomplete or passed/failed and tested the behavior?
Another helpful troubleshooting step is using SCORM Cloud as a baseline to test LMS output. If the course performs as expected in an LMS test environment, then some adjustments may need to be made on the LMS side.
Please let me know if you have any more questions!