Forum Discussion
Slide background fill bug?
When I use a shape filled with slide background (bitmap image) to block items on layers, it works fine for the first instance, but when I copy/paste that same shape onto other layers it doesn't.
Preview mode is fine, but after publishing it to Articulate Review, the pasted shapes show as black.
I found that I have to create the same shape over on each layer. Then displays as intended after publishing.
Is this a bug?
18 Replies
Hi Alyssa, has there been any progress on this bug? I can't rely on using the background boxes to cover up items if I cut and paste. It works fine in some browsers but not in others as noted above.
Hi Charles,
Thanks so much for checking in. We're still investigating this bug, and I'll be sure to update you once we know more.
In case you're interested in our process for tackling bugs, click here!
Thanks Alyssa, I'm surprised this takes so long to fix.
Has there been any update on this bug?
Hello Jeff and welcome to E-Learning Heroes :)
Thanks for reaching out.
If you're having difficulty with copying the shapes/objects, creating a new one is a workaround.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
You are in the right place to be notified of any updates.
I appreciate you getting back to me so quickly. Unfortunately, creating a new shape didn't work for me. All my shapes look fine in preview mode, but when I publish, some of the shapes don't display the slide background image. I am unable to share my slides because the content is private, but I am experiencing the same issue as Mr. Radanovich.
It seems as though this workaround worked well for users for several years and recently became a problem: https://www.youtube.com/watch?v=be2T95BMVjc&feature=youtu.be
Is this likely caused by the browser?
Hi Jeff,
Were you viewing the Flash or HTML5 output? The new shapes should work for HTML5, as objects with Slide Background Fill do not work at all in Flash.
We've also seen this happen if a slide layer is duplicated in addition to copying an object.
If you're still running into a problem and it's a bit different than I've described, do you have a copy without private content you could share? Even one slide with some sample images would help us see what you've set up and offer alternative ideas.
Hi, everyone.
I just wanted to share that we no longer see the bug reported where Object with Slide Background Fill is invisible if that object was copied from another one using the latest build of Storyline (3.61.27106.0).
If you're using the latest version and you're still experiencing this issue, please reach out to our support team through a case.
