Forum Discussion
Slide Layers - Hidden base layers showing up
I'm still having the problem, but when I created a ticket, they told me not to have my Storyline file on the network. That seems to have helped it some. I hope a fix for the bug will come out soon.
I'm still having the problem, but when I created a ticket, they told me not to have my Storyline file on the network. That seems to have helped it some. I hope a fix for the bug will come out soon.
Hi, DebbieFowler-c1!
You're correct that saving your file on a network drive can cause erratic behavior, so we recommend saving your file locally. I see my teammate, Darwin, was able to fix the issue by unhiding the base layer texts in the slide layer, then hiding them again. Were you able to review the troubleshooting steps in this article they shared?
If you've saved your file to your local hard drive and this issue persists, please let me know so we can provide further assistance!
I reviewed the article, but it didn't really help. I'm having to do what Darwin did and hide, show, and then re-hide the base layer items to get it to work. I also tested the file in my LMS, and thankfully, the problem didn't appear.
