Forum Discussion

CraigJohnson-9d's avatar
CraigJohnson-9d
Community Member
2 months ago

Slide Master Locking Up

I've been working to build a new company template within Slide Master for a company wide project that multiple users and departments will use. The template is large, currently at 156,039 KB. I'm running into a lot of issues with template locking up as I add new layouts and features to the slides, especially when I copy and paste images, shapes, etc. Each time I'm forced to do an end task and force close Storyline, then reopen and continue on. Is there a limit to the slide master, or a way to prevent it from locking up?

I thought the issue could have been getting caused by a few factors, below are the things I've done and had the same locking results every time. 

  • Creating on VPN
  • Creating off VPN
  • Creating to cloud storage
  • Creating to hard drive storage
storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hello Craig,

    I'm sorry to hear about the trouble. Opening a support case was also a smart move, and my colleague Luiza helped suggest that possible file corruption may be causing the issue.

    I encourage you to continue troubleshooting with her until you arrive at a resolution, but I'd be happy to assist as needed.

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