Forum Discussion

GabriellaBalint's avatar
GabriellaBalint
Community Member
6 years ago

Slides do not work in browser

Hi there, We are piloting the courses I am developing within my company and we often get feedback from colleagues around the world that certain slides do not work the way I built them ( the way th...
General E-Learning
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Gabriella,

    I have great news to share!

    We are no longer seeing this issue in our latest version of Storyline 360 (Build 3.73.29831.0). To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!

TrinaRimmer's avatar
TrinaRimmer
Former Staff
6 years ago

Hi Gabriella. Sorting out which browsers your learners are using can definitely be frustrating—especially when everyone's globally distributed! I can definitely feel your pain there. I think that getting everyone viewing content on the same browser would be ideal in your situation, just to reduce some variables when problems are reported. You may also want to encourage your users to make sure they're installing browsers updates, as well. It's amazing the difference a missed browser update can make.

While I can't really recommend a specific browser, you may find these system requirements helpful both for narrowing down a recommendation of your own and for troubleshooting your project. We've also got this handy project troubleshooting checklist you may want to reference for narrowing down reported issues.

I opened up your project file in Storyline 360 and found that it worked well for me in Preview. I also published it to Review 360 and viewed your project in Chrome without issue. 


  • GabriellaBalint's avatar
    GabriellaBalint
    Community Member
    6 years ago

    Hi Trina,

    Thank you for your reply!

    I have further investigated the issue and what is happening basically is that the user needs to click outside the numeric entry field before clicking the Calculate/ Submit button in order to get the value to register in Internet Explorer and Edge. This is a known issue for Articulate, but used to be happening with mobiles/ Ipads not on PCs. The slides work fine in Chrome without the additional click.

    Would you be able to help me resolve this issue?

    Thank you in advance,
    Gabriella

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