Forum Discussion
Sluggish/slow performance of Storyline (lags and freezes)
Hi there,
first of all, I would like to clarify that I have read the two existing discussions regarding the sluggish nature of the Storyline, but I have not been able to find a solution for myself.
To make things simpler:
- Storyline has been since I have installed it working with cca 3 second lags (between click and response)
- Even though I am working on quite demanding projects (many images, even on single slide + whole lot of variables), these images are never big. In fact, almost all of them are under 100 KB and most of them even under 50 KB / the overall size of my project is +- 12 MB
- In the last few days (after a brief pause), one part of my newest project appears to have evolved from 3 sec lags to 15 second freeze (i.e. I click on an object and it takes 15 seconds for it to become active; during this time, the cursor is movable but nothing can be clicked) - other parts of the project may have similar issues but I am not sure as when I have checked it now, it did not appear so
However, the overall performance of Storyline got worse.
My Laptop specs:
Windows 7 Ultimate SP1 x64
4GB RAM
Intel i3-2330M (2.2GHz)
ATI Radeon 6490M 1GB GDDR5 (renamed to 74xx) - but I noticed that whether I use this, or built-in graphic card, the Storyline does not have improved/deteriorated performance
I would really appreciate it if someone could give me a hand with this one.
Unfortunately, I am not able to provide you with a sample of my projects.
If nothing works, I will try to re-install my Windows, in a hope it will somehow solve the problem.
Thank you
Regards,
Michal Stevove
Hi everyone!
I'm happy to share that today we just shipped 64-bit Storyline 360!
To use 64-bit Storyline 360, make sure to update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
Since this version is in beta, we'd love for you to test it out and share your feedback and experience with us by replying to this discussion.
We are having similar problems in published versions. One person can be using it and it is fine and another user is having serious lag issues. We have installed custom next buttons and they show up for some people and not others.
Hi Melanie,
The majority of this thread deals with issue when creating the course, not running the published version of the course. Have you looked into what browsers, flash versions you're users are accessing the course through? Could there be an overall bandwidth issue associated with the site/LMS that is hosting your content or if all the users are in one location an overall limit or issue with internet speed? You'll want to make sure they're accessing the course using one of the supported browsers here.
I am sure that everyone has tried this but since it is not mentioned in this thread... If you are sure there is no file corruption issue, I would advise updating your Graphics Driver. It has fixed this issue for me. :) I am running both SL 1 & SL 2 on a Windows 10 PC with Dual AMD HD 7770 in crossfire mode. Updating to the Beta driver 15.4 fixed the lag issue last time. :)
Good Luck
Thanks Thomas for that update and I'm happy to hear it's helped resolve the issues for you.
Like everyone here, this slow response in going to the next slide was driving me crazy. The first course I loaded into Storyline 2 was an existing course created in Storyline 1. Client was very angry with delay caused by the new software. Had to regenerate it in Storyline 1 to keep the client happy. Followed all the threads, talked to everyone, to no avail. THEN THE ANSWER came when I looked at the Timeline for a basic slide. It is set for 5 seconds universally by Storyline 2. It delays Next Slide navigation even when the slide is set to advance manually by the user. Drag this thing back to 1 second everywhere (there is no universal setting for this) except where you have duration-dependent items like narration or video and VOILA. Quick as a bunny. Don't know about any other hardware or Windows related issues reported here, but this has solved the problem for me (running Windows 7 Professional btw).
Hi Jason,
I did also want to check that you weren't using restricted or locked menu navigation in Storyline 2 - if so, that'll also impact your navigation with the next button. It won't allow the user to navigate forward until the timeline has ended if you have used either of those menu navigation methods.
Thanks for popping in to share Jason :)
Thank you Jason! Changing the slide duration fixed all of my Next Slide navigation woes!
Glad to here Jason's suggestion helped you out Victoria!
Beauty, Jason! Nailed it. This was driving me nuts. I was working with an embedded web object (HTML5 animation) and was pulling my hair out, as I thought the lag was a result of the object code....instead, when it was added it inserted another 250 frames into the timeline.
Thanks James for the update and glad this older thread helped you out! If you need anything else please feel free to let us know.
