Forum Discussion
Soft cross-fade feature not working in Replay 360
Hi Steven and Mary Jo,
I have been having the same problem lately with Fade Transitions. Along with other issues: Replay 360 has not been working correctly. As I was editing one video that was divided into 4 clips, I could easily insert an image then drag one clip over to it to create a fade transition. Then suddenly, in the same file, that move stopped working. Also, in that same file, I would cut one piece of a clip, and then play the shortened clip to make sure the cut didn't cause an awkward jump in the video, and the video played with none of the "cut" video cut out! Even though the "A" track was shorter. BUT, the END of that clip had been cut, even though I hadn't cut that part! I selected "undo" and tried again. The same thing happened. Then I split the clip into three parts, and deleted the middle section, and then brought the two remaining end pieces together, and then played the clip, and it worked as expected. VERY STRANGE!
Have you heard from anyone else about bugs like this in Replay?
@StevenBenassi I would like to share my Replay file privately.
Kip
- JoseTansengco2 years agoStaff
Hi Kip,
Sorry to hear that you ran into the same behavior. As a troubleshooting step, try repairing your Replay 360 to see if this helps.
If the issue persists, feel free to open a case here to get in touch with our support team and share your project file in private. Let us know how it goes!
- KipLee2 years agoCommunity Member
Hi Jose, thanks for your suggestion. I may try that. I did create a case
with the Articulate support team, and recorded and sent a screencast of the
problem. I'm waiting for their response.Kip
C. Kip Lee | Capacity Development Advisor
Pronouns: she, her
JSI
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