Forum Discussion
Some slides with audio does not play
Hello there, Tom!
Thanks for walking us through what's happening. I'd love to help you tackle the audio issues!
Here is a short recording of what I'm seeing happen in the file using Storyline 360 (3.37.21614.0) and a link to my published output: Audio plays on the slides where the audio files load during preview and in the published output, but not on the ones that show 'Loading Audio.'
A few clarifying questions to help us explore the next steps:
- Does the problem appear on specific slides or all?
- Does 'Loading Audio' appear near the audio files within Storyline 360 on your end?
- Where are the media files saved?
- Any permissions on the audio files? I have seen reports where folks' Windows Information Protection process encrypted the audio and managed Storyline — but adjusting the permissions should do the trick!
I'm excited to dig deeper!
Hi Katie,
Further information for you.
The audio that you hear in preview on slides 1.4 and 1.6 I do not hear when I preview.
Our IT folks have been less than helpful, saying they do not support articulate.
Could this be a permissions issue or a audio device conflict?
More information, I am now going through all of my old SL360 courses and none of the audio on any slide is playing for me in preview or timeline preview. All continue to play when I preview individual files.
This has to be something to do with me and my computer.