Forum Discussion

NormaKaplan's avatar
NormaKaplan
Community Member
8 years ago

Some slides with audio does not play

Storyline 360.  I put my course on SCORM and launched it.  As I go through my course, I noticed that on some slides, the audio does not play.  Yes, the audio starts at about half a second. Since t...
storyline 360
ToriShanaJohnso's avatar
ToriShanaJohnso
Community Member
5 years ago

Hello, I too am having difficulty with a file where we have added audio to the slides. I have already published it in our LMS. That file works great. However, we need to update information on several slides but most say Loading audio, and nothing ever shows. The audio is coming directly from our recording on the PC. Is this common? How can I avoid this from occurring in other projects? The audio files are mp3 as well

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hello ToriShana!

    Sorry, you're running into this issue! If the audio is stored on your local drive, you shouldn't be running into any issues when updating the project. I'd like our Support Engineers to step in to determine what is getting in the way here. You'll want to connect with their team by submitting a support case. I'd recommend attaching the .story file so they can test the file.