Forum Discussion
Sound disappears in my Replay videos
Hi! I am currently editing a project in Replay. I import a .mp4 video, and the first time it plays, it's fine. The second time it plays, the sound is gone. The sound on my computer works for other p...
Hi Kerry,
I looked at Rachel's case and our Support team wasn't able to see the same issue testing her files and some other files. They did recommend using Handbrake to help ensure the files had the right encoding (here's a tutorial on how to use Handbrake).
I'd be happy to give your file a test too - can you share it here using the "Add Attachment" button.