Forum Discussion

RachelCraig's avatar
RachelCraig
Community Member
8 years ago

Sound disappears in my Replay videos

Hi! I am currently editing a project in Replay. I import a .mp4 video, and the first time it plays, it's fine. The second time it plays, the sound is gone. The sound on my computer works for other p...
Replay 360
storyline 360
Studio 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

So sorry you've hit this oddity, Pat!

Ensuring the file is saved on a local drive and using Handbrake to guarantee the file has the right encoding are the solutions I see at this time.

Since you're already working locally, we'd love to lend a hand and troubleshoot further! Would you be willing to share an affected file with us? You can send it privately by using this upload link. We'll delete it after a thorough look!

  • PatWalsh-e6327f's avatar
    PatWalsh-e6327f
    Community Member
    6 years ago

    So, you're going to think I'm nuts, but it worked today when I tried it. Same video - magic!

    Sorry to have bothered you. But thank you for your quick response. You folks always come to my rescue!

    Enjoy your weekend.
    Pat

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