Forum Discussion

RachelCraig's avatar
RachelCraig
Community Member
8 years ago

Sound disappears in my Replay videos

Hi! I am currently editing a project in Replay. I import a .mp4 video, and the first time it plays, it's fine. The second time it plays, the sound is gone. The sound on my computer works for other p...
Replay 360
storyline 360
Studio 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Alfred, 

I'll be happy to assist! 

I'd like to ask a few questions to help clarify your experience: 

  • Is the behavior happening with any MP4 files? How about the ones that you can insert from Content Library 360? 
  • Are you able to replicate the behavior on any browser? 
  • Does your browser have any signs that the audio might be muted, similar to the icon shown here? 

If only one file is affected, would you be willing to upload a copy of it here or in private by opening a support case so we can try to re-encode it using a tool called Handbrake? This will help us determine if the encoding of the video is the cause of the issue.