Sound doesn't start on launch

Went a few pages past the beginning, and then went back to start after refreshing and the music plays, so I'm assuming it's a loading problem? Any way to resolve it?

Hi Frances,

I saw the same thing when I tested your link in Chrome. This is an issue with how Chrome handles autoplay of media. Our team implemented a few fixes for this in earlier Storyline updates, but Chrome version 71 reintroduced the issue where audio won't play unless a learner clicks. It's also not displaying the Storyline play button to start the course. 

While our team continues to look into additional fixes to accommodate the Chrome change, you could try the following ideas:

• Instruct learners to click on the slide at the start of the course (anywhere on the slide would start the audio)
• Add a start button to your first slide/or start of the audio that would force the learner to click on the slide
• Instruct learners to change their Chrome settings to account for these changes:  
  Chrome > Settings > Content Settings > Sound > Allow > [ADD BUTTON] > Enter URL
• Instruct learners to use another browser

I'll keep you posted here as our team continues investigating! 

Your second suggestion sounds the easiest. Let me make sure I understand. If I put a play button in the middle of the page and the user clicks it, and all it does is disappear, it should make the music play?

I tried moving everything but the music to a new layer and put in a start button on the base layer, and it seems to work. Here's the trial http://solutionsunlimited.co.nz/trialdev/story_html5.html

Hi Frances,

Yup - you got it! Once the learner has interacted with the content Chrome takes that to mean that they'd want to hear audio and see videos that are set to play automatically. I tested your link and upon clicking it went to the next slide (or layer) and the audio started right away.

We'll also keep you posted on the issue that Alyssa described! 

Hi, Ashley. Yes, here I was directing people to Chrome all those years, then IT stuffed me up. Thanks for all the help getting the temporary fix to work for now--look forward to hearing if there's an internal Storyline fix at some point.

Hey, Frances. Great news! 🗞

We just released Update 6 for Storyline 3; check out all the enhanced features and fixes here!

One of the enhancements includes support for the latest autoplay changes in Chrome 71+, so learners see a play button when they launch or resume a course that has audio or video on the first slide.

Click here to download the latest Storyline 3 update, and then let us know what you think!

Hi, Katie. Seems to work! Did a trial of the first three slides http://solutionsunlimited.co.nz/chrometrial/story_html5.html 

Have people using the piece right now, so I'll try to figure out an off time to republish the whole project and replace it.

Thanks for the update!

Might have replied a bit too soon. Just tried it on my husband's laptop--the music played fine but there was no play button.

Hi Frances! 

You may not see a "Play" button when viewing the course from a site and machine you've used before. This is because Chrome remembers that you want media to autoplay from those sites.

Let me know if that's what you're seeing, or if there's something else going on!