Forum Discussion

AlisonPreece-37's avatar
AlisonPreece-37
Community Member
16 hours ago

Sound issue with Review 360

When sending the course for customer review in Review 360 they are unable to hear the audio - this has happened on a number of occasions.  Does anyone know why this is happening and if there is a workaround.  Thanks in advance.

accessibility
Articulate 360
General E-Learning
Review 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    3 hours ago

    Hi AlisonPreece-37,

    Thanks for reaching out!

    I'm sorry to hear you're having an issue hearing the audio in your Review 360 course. I have a few questions to help me troubleshoot.

    •  Is this happening with one course or multiple courses? If one course specifically, is it the same audio every time?
    • Are you also having an issue hearing the course audio or is it just the reviewer? Have they tried using a different browser?

    If the issue persists, it'd be helpful to take a closer look at your course. You can upload it here or share it with our Support Engineers privately in a case. We'll delete it from our systems once troubleshooting is complete.

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