Forum Discussion

LAustin82's avatar
LAustin82
Community Member
12 days ago

SSML Formatting Issue

Hi,  I am looking for some guidance here with the SSML Formatting. I have followed the instructions, and it appears to match what was recommended. When I go to update though, it gives me a connecti...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
9 days ago

Hello LAustin82​, 

Thanks for reaching out! I understand that you're getting this error message when generating audio in Storyline 360. Happy to learn more!

  • Are you currently running the latest version of Storyline 360 (Update 117)? 
  • I see that you're using Gregory as your voice. Are you experiencing this with any other voices?
  • Is this happening with any other projects you're currently inserting AI Audio into, or just this one? 

 

As a troubleshooting step, I recommend ensuring that your Network Endpoints are properly enabled to access AI Audio in your project file.

If you're still experiencing this error message, we'd be happy to take a closer look at your setup within a support case. 

Looking forward to hearing from you!

LAustin82's avatar
LAustin82
Community Member
4 days ago

Hi. I was able to resolve the issue. It was giving that error message because I had the formula incorrect. Several platform chats showed the correct formula as <prosody rate="x=slow">. After much digging, someone said that the parentheses were not correct. When I changed it to x="slow", it moved the program forward. Unsure why it gave an internet connection error. However, I was able to replicate it whenever I made a formula error.

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 days ago

    Hi LAustin82,

    Thanks for updating this discussion with your findings. I'm glad to hear you resolved this issue!