Forum Discussion

DimitriosKavour's avatar
DimitriosKavour
Community Member
4 years ago

Start button on player screen

Hi guys! I have a question about the Storyline 360 ​​player. In some situations I create files that when published the screens already appear in the browser. In other cases, a screen appears with a ...
storyline 360
StephenV's avatar
StephenV
Community Member
2 years ago

@Maria

I have no audio/video on 1.1 and it's happening. I checked the slide master also to be safe. 

 

Using SL360 - v. 3.82.31354.0

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Stephen!

    Sorry to hear you've run into this issue!

    Our development team is tracking a known bug that causes:

    • Play button shows even if there is no media file on the first slide and there is closed caption

    If you're comfortable sharing your .story file, I'd be happy to take a look and confirm that you are being affected by the same issue. Feel free to upload a copy here in the discussion or share it privately in a support case.

    We'll delete it from our system as soon as we finish testing!

  • MikeImage's avatar
    MikeImage
    Community Member
    2 years ago

    I have the same issue after updating to the latest version. No Audio on my first slide and a play button is present.

    • StevieV's avatar
      StevieV
      Community Member
      2 years ago

      Another thread shows to roll back to the Nov 7 update to remedy for now. I did and it worked. That’s our annual $1,099 at work! 😂

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